Dealing & managing cash

• Adding money
  • How do I add cash?
  • Do you have any minimums for an Investment Account?
  • Does adding cash count towards my ISA allowance?
  • How can I use cash on my account?
  • I work as a sole trader or partner. Can I make pension contributions from my business account?
  • When using a debit card, how long does it take for the money to leave my bank account?
  • How long does it take for the cash to be available in my account after I have sent you a bank transfer for my ISA or General Investment account?
  • How can I pay for an investment?
  • Can I sell holdings from an Investment Account and reinvest the money in an ISA (Bed & ISA) for someone else?
  • Can I buy investments using the cash on my account?
  • How can my employer make contributions to my pension?
  • What are your bank details for sending a bank transfer payment for an ISA or General Investment account?
  • Who can contribute to a Junior ISA?
  • Can I contribute to someone else’s Investment Account?
  • Do you accept bank transfers for payments into an ISA or General Investment account?
  • How do I cancel my deal if I change my mind?
  • Who should we make a cheque or banker’s draft payable to?
  • How can I see if my online buy deal has gone through?
  • Why do you need to verify me before I can add money?
  • Can I deal in a foreign currency?
  • How do I add money to the Cash Management Account?
  • What reference should I put on the bank transfer payment for my ISA or General Investment account?
  • I have sent you some money by bank transfer, but it has not appeared on my account yet, why?
  • What is a cheque payment slip?
  • Does adding cash to my SIPP account count towards my allowance?
  • What are the minimum contributions to open a pension account?
  • How do I add money to cash within my pension account?
  • Can I use a credit card to pay for my investment or to add cash?
  • How can I set up a pension funded by my employer?
  • Can I invest or add cash whilst I am overseas?
  • Can I phase my investment?
  • Do you offer cheque payments?
  • Can I set up a regular savings plan to be paid for by a third party into an ISA or Investment Account?
  • I've sent you a bank transfer and can’t see it on my account - why is this?
  • Can someone else contribute to my pension?
  • Does the Junior ISA have access to the cash account?
  • Do you offer CHAPS payments?
  • How can I set up contributions into a Junior SIPP?
  • Do you accept banker’s drafts or building society cheques?
  • I made a mistake with my bank transfer to you, what will happen?
  • How do I add money to cash within a Junior SIPP?
  • Who can pay into a trust?
  • I did not send the full payment from my bank account to you and I cannot see the money on my account, where is it?
  • Who can pay into an ISA or General Investment Account via a bank transfer?
• Opening an account
  • Do you have a minimum amount for ISA investments?
  • How can I invest in an ISA?
  • How do I open a Junior ISA?
  • What do I need to open an account?
  • How can I open an Investment Account?
  • How do I open a SIPP?
  • What verification do you need for me to open an ISA or Investment Account?
  • Can I pay for a family members ISA from my Investment Account using the Bed & ISA process?
  • How can I open a pension account?
  • Can I open an ISA in joint names?
  • What accounts are available for share dealing?
  • How do I open a Charity account?
  • When are the payments collected for a Regular Savings Plan in a Pension?
• Placing a deal
  • How do I sell my investments?
  • What is a Bed & ISA?
  • How do I open a trust account?
  • How do I move investments from my Investment Account to my ISA?
  • How do I invest cash that is in my account?
  • What is a Cash Management Account?
  • How long does a deal into an investment take to settle?
  • When will you carry out my purchase?
  • I have emigrated to another country, what are my options?
  • How are switch transactions dealt?
  • What happens during a Bed & ISA?
  • What is the cut-off time for placing a deal on my account?
  • What is forward pricing?
  • Do you charge for switching?
  • What is a settlement period?
  • How can I buy shares?
  • What types of trusts does Fidelity support?
  • What verification do you need for a trust account?
  • Why can't I sell my holdings?
  • How do I invest in a fund?
  • Why is my deal showing as 'Ordered'?
  • How do I open a company account?
  • How can I switch funds within my pension?
  • What should I do if I get an error message when placing a deal?
  • Do I have the option to phase my investment when moving from an Investment Account to an ISA?
  • How quickly will my share orders be executed?
  • Do you accept third-party payments?
  • How do I switch within an existing trust?
  • When will payment from my instruction be made?
  • Why can't I switch my Exchange Traded Instruments?
  • Does the Junior ISA have access to your share dealing service?
  • How do I top up into an existing company account?
  • What is the 90% tolerance and why is it there?
  • Why am I unable to place a market order for a share I am trying to purchase?
  • How do I switch within an existing company account?
  • How do I sell from an existing trust?
  • How do I top up into an existing trust?
  • What verification do you need for a company account?
  • What information will I receive after I invest?
  • How do I sell from an existing company account?
  • What is financial transaction tax (FTT)?
  • Why can’t I place a limit order for international shares?  
  • How do I buy overseas shares?
  • Why can’t I buy/sell a US asset in dollars and why do I have to pay/receive in sterling? 
  • When can I deal in US assets?
• Withdrawing money
  • How long does it take for money from a sell instruction, out of my ISA or General Investment account, to reach my bank account?
  • How do I withdraw cash from my account?
  • Why can't I invest or withdraw the full amount of cash in my account?
  • When will you carry out my sell instruction?
  • Is there a minimum or maximum I can withdraw?
  • How do I tell you which bank account I would like my money to be paid to?
  • How do I sell from my share dealing investments?
  • How long does a sell take to complete?
  • What happens to any dividends on my account after I have sold it all?
  • How can I change my bank details for my pension income?
  • Can I request to be paid by cheque for a withdrawal?
  • Will I get any paperwork once I have closed my account?
  • Do you sell funds proportionally in order to pay tax-free cash lump sum?
  • Why can't I withdraw cash from my account?
  • Can I have money paid to me in another currency?
  • Can I access my pension early due to a terminal illness?
  • Can I withdraw if I live overseas?
  • How can I amend my regular income for my pension?
  • Why is there a delay in receiving my money?
  • How long does it take for you to pay a tax-free cash lump sum?
  • Why are you sending me money even though my account is closed?
  • How do I request an income payment from my pension drawdown account?
  • Can you pay money to a third-party?
  • Why has my money been paid to cash rather than my bank account?
  • How do you arrange sells to cover my regular pension income?
  • Can I purchase an annuity with my pension held with you?
  • Can I take my pension under the Small Pots rule as a lump sum?
  • How do I go into Drawdown?
  • What retirement income options do I have?
  • How will you pay me my money?
  • Can I select which investments I want to use for drawdown?
  • How is my pension income taxed?
  • How can I start taking a regular income from my pension?
  • Can you remove a small balance left on my account?
  • Can you pay money directly to a charity?