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What can we help you with?
Dealing & managing cash
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Adding money
- How do I add cash?
- How can I use cash on my account?
- Do you have any minimums for an Investment Account?
- How can I pay for an investment?
- Can I buy investments using the cash on my account?
- Can I sell holdings from an Investment Account and reinvest the money in an ISA (Bed & ISA) for someone else?
- When using a debit card, how long does it take for the money to leave my bank account?
- How can my employer make contributions to my pension?
- How do I cancel my deal if I change my mind?
- How can I see if my online buy deal has gone through?
- Who can contribute to a Junior ISA?
- Why do you need to verify me before I can add money?
- Can I contribute to someone else’s Investment Account?
- I work as a sole trader or partner. Can I make pension contributions from my business account?
- Who should we make a cheque or banker’s draft payable to?
- What is a cheque payment slip?
- Can I deal in a foreign currency?
- Do you accept bank transfers for payments into an ISA or General Investment account?
- How long does it take for the cash to be available in my account after I have sent you a bank transfer for my ISA or General Investment account?
- How do I add money to the Cash Management Account?
- Can I phase my investment?
- How can I set up a pension funded by my employer?
- How do I add money to cash within my pension account?
- What are the minimum contributions to open a pension account?
- Do you offer cheque payments?
- What are your bank details for sending a bank transfer payment for an ISA or General Investment account?
- Does the Junior ISA have access to the cash account?
- Can someone else contribute to my pension?
- Do you offer CHAPS payments?
- What reference should I put on the bank transfer payment for my ISA or General Investment account?
- Do you accept banker’s drafts or building society cheques?
- Who can pay into a trust?
- How do I add money to cash within a Junior SIPP?
- How can I set up contributions into a Junior SIPP?
- I have sent you some money by bank transfer, but it has not appeared on my account yet, why?
- I made a mistake with my bank transfer to you, what will happen?
- Who can pay into an ISA or General Investment Account via a bank transfer?
- I did not send the full payment from my bank account to you and I cannot see the money on my account, where is it?
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Opening an account
- How can I invest in an ISA?
- Do you have a minimum amount for ISA investments?
- How can I open an Investment Account?
- How do I open a Junior ISA?
- What do I need to open an account?
- How do I open a SIPP?
- What verification do you need for me to open an ISA or Investment Account?
- Can I pay for a family members ISA from my Investment account using the bed & ISA process?
- How can I open a pension account?
- What accounts are available for share dealing?
- When are the payments collected for a Regular Savings Plan in a Pension?
- How do I open a Charity account?
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Placing a deal
- How do I sell my investments?
- What is a Bed & ISA?
- How long does a deal into an investment take to settle?
- How do I move investments from my Investment Account to my ISA?
- What is a Cash Management Account?
- How do I open a trust account?
- When will you carry out my purchase?
- How are switch transactions dealt?
- What is forward pricing?
- I have emigrated to another country, what are my options?
- What happens during a Bed & ISA?
- Do you charge for switching?
- What is the cut-off time for placing a deal on my account?
- What is a settlement period?
- How can I switch funds within my pension?
- What types of trusts does Fidelity support?
- How do I switch within an existing trust?
- What verification do you need for a trust account?
- Do I have the option to phase my investment when moving from an Investment Account to an ISA?
- How can I buy shares?
- How quickly will my share orders be executed?
- How do I invest in a fund?
- When will payment from my instruction be made?
- Why can't I switch my Exchange Traded Instruments?
- How do I open a company account?
- How do I top up into an existing company account?
- Does the Junior ISA have access to your share dealing service?
- How do I sell from an existing trust?
- How do I switch within an existing company account?
- How do I top up into an existing trust?
- What information will I receive after I invest?
- What should I do if I get an error message when placing a deal?
- What verification do you need for a company account?
- How do I sell from an existing company account?
- What is the 90% tolerance and why is it there?
- What should I do if I get an error message when placing a deal?
- Why am I unable to place a market order for a share I am trying to purchase?
- Do you accept third-party payments?
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Withdrawing money
- How long does it take for money from a sell instruction, out of my ISA or General Investment account, to reach my bank account?
- How do I withdraw cash from my account?
- When will you carry out my sell instruction?
- Why can't I invest or withdraw the full amount of cash in my account?
- How do I sell from my share dealing investments?
- Is there a minimum or maximum I can withdraw?
- Are there any charges for withdrawals?
- How do I tell you which bank account I would like my money to be paid to?
- What happens to any dividends on my account after I have sold it all?
- Will I get any paperwork once I have closed my account?
- Can I request to be paid by cheque for a withdrawal?
- Do you sell funds proportionally in order to pay tax-free cash lump sum?
- Why is there a delay in receiving my money?
- Why has my money been paid to cash rather than my bank account?
- Why are you sending me money even though my account is closed?
- How long does it take for you to pay a tax-free cash lump sum?
- Can I have money paid to me in another currency?
- How do you arrange sells to cover my regular pension income?
- Can I access my pension early due to a terminal illness?
- Can I withdraw if I live overseas?
- How can I change my bank details for my pension income?
- Can you pay money to a third-party?
- How can I amend my regular income for my pension?
- How will you pay me my money?
- Can I purchase an annuity with my pension held with you?
- What retirement income options do I have?
- Can I select which investments I want to use for drawdown?
- How can I start taking a regular income from my pension?
- Can I take my pension under the Small Pots rule as a lump sum?
- Can you remove a small balance left on my account?
- How is my pension income taxed?
- Can you pay money directly to a charity?
- Why can't I withdraw cash from my account?
- How do I request an income payment from my pension drawdown account?
- How do I withdraw tax free cash from my Fidelity pension?
- How do I go into Drawdown?