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Why has my money been paid to cash rather than my bank account?

The option 'Sell to cash' means the transaction you're placing will sell units from the selected investment and be moved into cash within your account. This option can be useful in times of market volatility or if you wish to use cash to pay your service fee rather than your investments. 

The second option 'Sell' also known as 'Withdrawing' means you can nominate a bank account for the money to be paid to.

Money from the sale of an OEIC or unit trust can be paid directly to your bank account. Money from the sale of an exchange traded instrument will be paid as cash to your account and can be withdrawn once settled. You can see more detail on how to do this in our selling a fund guide, or our selling an exchange-traded instrument guide.