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What documents are accepted for verification?

If you have a current photocard driving licence (the plastic card, not the accompanying paper section) you can send us a photocopy of this to confirm your name and address online. To do this, click on the 'Submit documents now' option on your Account Summary screen. This option will only appear if we need to verify your identity.

Full information of the other documents we can accept is given on the Confirmation of Identity Form that must accompany any documents you send to us.

Please send these to:


PO Box 391


KT20 9FU

Any documents you send to us we will process and put in the post back to you with 72 hours. Once in the post, it can take 4-5 days to be recieved by you.