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What do I do if I have forgotten my password?

If you cannot remember your password then you can reset it yourself online.

You need to go to the log in page, enter your username and when asked for a password click on the ‘Forgotten password’ link. We'll then send you a one-time code via email, which you can use to reset your password.

If we don’t recognise your device, and you do not have a verified email address or mobile number, then you’ll need to call us on 0800 41 41 61 for a one-time code.

If you are trying to log in using our mobile app, and you’ve forgotten your password, please call us on 0800 41 41 61.

If calling from overseas, you will need to call us on +44 1737 838 000.