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What do I do if I have forgotten my username?

If you have forgotten your username, you can find it quickly online.

On the log in screen, just above the username box, click on the 'Forgot your username?' link. You will be prompted to complete some details and your username will then appear on screen. Please note, you will need to know your password to retrieve your username.

If you do not know your username or password, then you will need to call us on 0800 41 41 61. Please make sure that you have your customer reference number ready when calling, which can be found on your regular statements.