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How do I update my date of birth?

To update your date of birth, you need to send in relevant identification documents, such as a Passport, Driving Licence or Birth Certificate, alongside a covering letter which includes your Customer Reference Number.

Please send these to:


PO Box 391


KT20 9FU

Any documents you send to us we will process and put in the post back to you with 72 hours. Once in the post, it can take 4-5 days to be recieved by you.