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How do you collect your charges from my account?

We calculate and deduct our service fee each month. If you have enough cash in your Cash Mangement Account, we will collect the service fee from there. If you don't have enough in cash, we'll take what we can from cash and then collect any shortfall from the account the fee is due from. We will look to cash within the account then look to the largest investment in your account.


We always try to collect it from investment funds first. If you have no investment funds, we'll look for any exchange traded investments, then investment trusts, and finally any shares you may hold.


To make sure we give you the best chance of protecting your tax-wrapped investments from fee deduction we’ll take your ISA fees first, then SIPP, and finally any Investment Accounts from the Cash Management Account.